Charity is a client-focused Operations Executive with over two decades of experience in the Financial Services Industry. In her previous role, she was actively involved in strategy formulation and execution for an insurance company with a presence across seven African countries. She has led initiatives to build fit-for-purpose and scalable operations capabilities (both digital and analogue) to enhance customer, employee, and partner experiences in these markets. She is proficient in integrating people, processes, and technology to drive productivity and elevate customer experience.

Master of Philosophy with specialization in International Business, GIBS, Johannesburg

Postgraduate Diploma in Management (Business Administration), WITS, Johannesburg

BSC Computer Science, University of Cape Town, Cape Town